Local Accountability: Our Window Warranty and Post-Install Service

When you choose a window company in Bismarck or Fargo, you aren’t just buying a product for today; you are entering into a long-term relationship. The true test of a window company isn’t how the windows look on the day they are installed—it’s how the company responds ten years later when a hail storm hits or a seal fails.

At The Window & Door Store, we take “Service” personally. Because we are a family-owned, local North Dakota business, our reputation is our most valuable asset. That is why we offer a warranty and service program that is widely considered the strongest in the Midwest.

The “No-Runaround” Local Service Guarantee

If you buy windows from a national chain, a service request often involves calling a 1-800 number, waiting on hold, and eventually being told that “labor isn’t covered” or that you need to contact the glass manufacturer in a different country.

The Window & Door Store Difference:

  • One Call to Our Local Office: You talk to a person in Bismarck or Fargo.

  • We Own the Problem: Whether it’s a manufacturing defect or an installation tweak, we handle it. You don’t have to play “middleman” between the contractor and the factory.

  • Our Own Technicians: We send our own service pros to your house, not a random handyman.

What Does Our Lifetime Warranty Actually Cover?

We believe a warranty should be written in plain English, not hidden in legalese. Our comprehensive coverage includes:

1. Glass Seal Failure

In North Dakota, the “seal” is everything. If moisture or “fogging” ever appears between your panes of glass, we replace the glass unit. This ensures your home’s energy efficiency never degrades.

2. Frame and Sash Integrity

We guarantee that your window frames will not rot, rust, crack, warp, or pit. Our high-performance materials are engineered to withstand the UV levels of the high plains without fading or becoming brittle.

3. Screen and Hardware Coverage

Even the moving parts—the locks, the balances, and the cranks—are covered. If a window becomes difficult to open or a lock breaks, we fix it. We even offer coverage for the window screens.

4. The “Labor” Difference (The Most Important Part)

Most warranties cover the parts but charge you $200+ for the “service call” or the “labor.” We cover the labor. If a covered component fails, we come out and fix it for free. This is the ultimate “peace of mind” for homeowners.

Post-Installation: We’re Still Your Neighbors

Our service doesn’t end when the truck pulls out of your driveway. We provide every customer with a “Window Care & Maintenance Guide” specifically for North Dakota. We teach you:

  • How to properly clean your Low-E glass without damaging the coatings.

  • How to lubricate tracks to ensure smooth operation during the humid Fargo summers.

  • How to manage interior humidity to prevent window condensation during the freezing Bismarck winters.

The Transferable Benefit

If you decide to sell your home, our warranty is transferable to the next homeowner. This is a massive selling point in the Bismarck and Fargo real estate markets. It tells potential buyers that the windows are a “settled issue” and are protected by a local company they can trust.